Cookie Policy

2. WHAT ARE COOKIES?

2.1. Cookies are small text files that are placed on Your computer, smartphone, or other device when You visit a website. They are widely used to make websites function efficiently, to remember user preferences, and to provide information to website operators for analytical purposes.

2.2. Cookies may be classified according to their lifespan and the party that sets them.

2.3. Session Cookies are temporary files that remain on Your device only for the duration of Your browsing session. They are deleted automatically when You close Your browser. Session cookies typically enable core functionality such as maintaining login state or remembering items in a shopping cart.

2.4. Persistent Cookies remain stored on Your device for a predetermined period or until You manually delete them. These cookies remember preferences and actions across multiple sessions, enabling features such as language settings or returning user recognition.

2.5. First-Party Cookies are set directly by the website You are visiting. They are generally used to enhance site functionality and to collect analytics data about how visitors interact with the site.

2.6. Third-Party Cookies are set by domains other than the one You are visiting. These are typically used for cross-site tracking, advertising, and integration with external services such as chat widgets or analytics platforms.

3. LEGAL BASIS FOR USING COOKIES

3.1. Under the ePrivacy Directive (as transposed into Romanian law) and the GDPR, the use of cookies requires either: (a) the cookie to be strictly necessary for the provision of a service explicitly requested by the user; or (b) the prior informed consent of the user.

3.2. Strictly Necessary Cookies do not require consent. These are cookies that are essential for the operation of the Website or Platform, without which core functionality would be impaired. Examples include cookies that enable user authentication, session management, and security functions.

3.3. Non-Essential Cookies, including those used for analytics, performance measurement, or marketing, require Your explicit consent before they are placed on Your device. Such consent must be freely given, specific, informed, and unambiguous, and may be withdrawn at any time.

3.4. We have implemented a cookie consent mechanism (commonly referred to as a “cookie banner”) that appears upon Your first visit to our Website or Platform. This banner provides You with clear information about the categories of cookies we use and allows You to accept or reject non-essential cookies before they are set. No non-essential cookies are deployed until You have affirmatively indicated Your consent.

4. CATEGORIES OF COOKIES WE USE

4.1. We categorize cookies based on their purpose and function. The specific cookies deployed on our Website and Platform are described below.

4.2. Necessary Cookies

Necessary cookies are essential for the proper functioning of the Website and Platform. They enable basic features such as page navigation, secure login, and access to protected areas. Because these cookies are strictly necessary, they are set automatically and do not require Your consent. However, You may disable them through Your browser settings, though doing so may affect site functionality.

The following necessary cookies are used:

These Intercom cookies are classified as necessary because they support the live chat and customer support functionality that is integral to the service we provide. Without these cookies, users would be unable to access support features or maintain continuity in their interactions with our support team.

4.3. Analytics Cookies

Analytics cookies help us understand how visitors interact with our Website and Platform by collecting and reporting information anonymously or in aggregate form. These cookies are set only after You have provided consent through our cookie banner.

We use Google Analytics to gather statistical data about user behaviour, including pages visited, time spent on pages, and navigation paths. This information assists us in improving the user experience and optimizing site content.

Google Analytics sets the following cookies:

Please note that Google Analytics cookies are only activated upon Your consent. If You do not consent to analytics cookies, these cookies will not be placed on Your device, and Your activity will not be tracked for analytical purposes.

4.4. Other Cookies

In addition to the cookies described above, certain cookies may be classified under an "Other" or "Unclassified" category pending further evaluation. At present, the following cookie falls within this category:

We regularly audit the cookies on our sites and will update this Policy as we obtain further clarity on cookie classifications and purposes.

5. HOW TO MANAGE YOUR COOKIE PREFERENCES

5.1. Via Our Cookie Consent Banner

When You first visit our Website or Platform, a cookie consent banner will appear, offering You the opportunity to accept or decline non-essential cookies. You may modify Your preferences at any time by clicking on the cookie settings link located in the footer of our Website or by clearing Your browser cookies and revisiting the site, which will prompt the banner to reappear.

5.2. Via Browser Settings

Most web browsers allow You to control cookies through their settings. You can configure Your browser to block all cookies, to accept only first-party cookies, or to notify You each time a cookie is set. The process for managing cookies varies by browser; please consult the relevant help documentation for specific instructions.

Common browsers and their cookie management resources include:

Please be aware that disabling or blocking certain cookies may impair the functionality of the Website or Platform. For example, if You disable strictly necessary cookies, You may be unable to log in or use the live chat support feature.

5.3. Opting Out of Google Analytics

If You wish to prevent Google Analytics from collecting data about Your visits, You may install the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout . This add-on instructs the Google Analytics JavaScript not to send information about Your visit to Google Analytics.

6. THIRD-PARTY COOKIES AND EXTERNAL SERVICES

6.1. Certain cookies are set by third-party service providers with whom we work to deliver functionality on our Website and Platform. These providers include Intercom (for live chat and customer support) and Google (for analytics).

6.2. When third-party cookies are placed on Your device, the third-party provider's own privacy and cookie policies govern the collection and use of data through those cookies. We encourage You to review the privacy notices of these providers:

• Intercom Privacy Policy: https://www.intercom.com/privacy
• Google Privacy Policy: https://policies.google.com/privacy

6.3. We do not control the content of third-party cookies or the manner in which third parties process data collected through their cookies. Our responsibility is limited to ensuring that such cookies are not set without Your consent (where consent is legally required) and to providing You with accurate information about the cookies used on our sites.

7. DO NOT TRACK SIGNALS

7.1. Some browsers offer a “Do Not Track” (DNT) feature that sends a signal to websites indicating that the user does not wish to be tracked. There is currently no universally accepted standard for how websites should respond to DNT signals.

7.2. At present, our Website and Platform do not specifically respond to DNT signals. However, You may manage tracking through the cookie consent mechanism described in Section 5 and through browser-based cookie controls.

8. COOKIES ON CUSTOMER SUB-DOMAINS AND CUSTOM DOMAINS

8.1. When Customers deploy their ordering pages on Savorria sub-domains (e.g., restaurantname.savorria.com) or on their own custom domains, certain cookies described in this Policy may also be present on those pages, particularly cookies necessary for Platform functionality and customer support.

8.2. Customers who utilize custom domains are responsible for ensuring that their own cookie notices and consent mechanisms comply with applicable law. Savorria provides the technical infrastructure, but the Customer, as the operator of their own branded ordering page, bears responsibility for legal compliance in relation to their end users.

9. DATA COLLECTED THROUGH COOKIES

9.1. Depending on the type of cookie, the following categories of data may be collected: unique identifiers (randomly generated strings); IP addresses (which may be truncated or anonymized for analytics purposes); browser type and version; operating system; referring URL; pages visited and time spent; device type and screen resolution; and interaction data (such as clicks and scrolling behavior).

9.2. Where such data constitutes personal data under the GDPR, it is processed in accordance with our Privacy Policy. The lawful basis for processing personal data collected through cookies is consent (for non-essential cookies) or legitimate interests (for strictly necessary cookies that support the provision of requested services).

10. RETENTION OF COOKIE DATA

10.1. The retention period for data collected through cookies depends on the nature of the cookie and its purpose. Session cookies are deleted when You close Your browser. Persistent cookies remain on Your device for the duration specified in Section 4, unless You delete them earlier through Your browser settings.

10.2. Analytics data collected through Google Analytics is retained in accordance with Google's data retention settings. We have configured our Google Analytics account to retain data for a period that aligns with our legitimate analytical needs while respecting data minimization principles.

11. UPDATES TO THIS COOKIE POLICY

11.1. We may update this Cookie Policy periodically to reflect changes in the cookies we use, changes in applicable law, or improvements to our consent mechanisms. The “Effective Date” at the top of this document indicates when the Policy was last revised.

11.2. We encourage You to review this Policy periodically to remain informed about how we use cookies. Material changes will be communicated through a notice on our Website or, where appropriate, via email to registered users.

12. CONTACT INFORMATION

12.1. If You have questions or concerns regarding this Cookie Policy or our use of cookies, please contact us at:

SC Savorria Tech SRL
Email: [email protected]
Website: https://savorria.com

12.2. You may also contact the Romanian supervisory authority:

Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal (ANSPDCP)
Email: [email protected]
Website: https://www.dataprotection.ro

This Cookie Policy has been prepared in accordance with Directive 2002/58/EC (ePrivacy Directive), Regulation (EU) 2016/679 (GDPR), and applicable Romanian national legislation.

Last reviewed: 14 January 2026.