Terms of Service

2. SCOPE AND ACCEPTANCE

2.1. By accessing or using the Website, Platform, or Service in any capacity, You acknowledge that You have read, understood, and agree to be bound by this Agreement. If You do not accept these terms in their entirety, You must cease all use immediately.

2.2. The Service is intended for commercial use by restaurant owners, operators, and their authorized representatives. Individuals acting in a personal, non-commercial capacity should note that certain consumer protections may apply in accordance with applicable law; however, the primary nature of the Service is business-to-business.

2.3. We reserve the right to modify these Terms and Conditions at any time, with notice provided via email or through a conspicuous announcement on the Platform. Continued use following such notification shall constitute acceptance of the revised terms.

3. SUBSCRIPTION PLANS AND SERVICE ACCESS

3.1. The Provider offers two subscription tiers: a paid plan calculated on a per-location monthly basis, granting unlimited orders and full feature access for each restaurant branch enrolled; and a free plan, restricted to a single location and a maximum of one hundred and fifty (150) orders per calendar month.

3.2. Paid subscriptions commence upon successful completion of payment processing. Billing cycles run monthly from the date of initial activation, and subsequent charges shall recur automatically unless the subscription is terminated in accordance with Clause 5.

3.3. The free plan is provided without charge; nevertheless, the Provider reserves the right to discontinue or modify free plan availability at its discretion, with reasonable notice to affected users.

3.4. Access credentials are personal to the Customer. You shall maintain confidentiality of all login details and bear responsibility for any activity occurring under Your account. Unauthorized sharing of credentials may result in suspension or termination.

4. CUSTOMER OBLIGATIONS AND ACCEPTABLE USE

4.1. The Customer warrants that all information submitted during registration and throughout the term of the subscription is accurate, current, and complete. Provision of false or misleading information constitutes a material breach.

4.2. You agree not to use the Service for any purpose that is unlawful, fraudulent, or harmful, including but not limited to: uploading content that infringes intellectual property rights of third parties; transmitting malware, viruses, or other malicious code; engaging in activities that disrupt or impair the functioning of the Platform; or facilitating transactions for prohibited or illegal goods or services.

4.3. The Customer assumes full responsibility for all content displayed on their ordering pages, including menu items, pricing, descriptions, and images. We do not pre-screen Customer content, and any violation of applicable laws or third-party rights remains Your sole liability.

4.4. Customers who deploy the Platform on custom domains must ensure that such domains comply with applicable registration requirements and do not infringe trademarks or other proprietary rights.

5. CANCELLATION, TERMINATION, AND ACCOUNT SUSPENSION

5.1. You may cancel Your subscription at any time by submitting a written request to Our contact email. Cancellation shall take effect at the end of the current billing cycle, unless a refund is requested and granted pursuant to Clause 6.

5.2. The Provider may suspend or terminate Your account immediately upon detection of: a material breach of this Agreement; non-payment of fees after a reasonable grace period; conduct that poses a security risk to the Platform or other users; or receipt of valid legal process requiring such action.

5.3. Upon termination, access to the Platform shall cease, and any data stored therein may be deleted after a retention period of thirty (30) days, unless otherwise required by law. The Customer is solely responsible for exporting any data prior to termination.

6. REFUNDS AND RIGHT OF WITHDRAWAL

6.1. Eligibility Criteria

Refunds under the paid subscription plan are available where the Customer requests cancellation prior to the expiration of the current billing period. The refundable amount shall be calculated on a pro-rata basis, reflecting the number of full days remaining from the date of the cancellation request until the end of the billing cycle. No refund shall be due for periods already consumed.

6.2. Procedural Requirements

To initiate a refund request, the Customer must submit written notification to Our contact email, stating: (a) the account name and registered email; (b) the date of the original subscription; (c) the reason for cancellation, if the Customer elects to disclose same; and (d) banking details necessary to process the refund, where the original payment method does not support reverse transactions. Requests must be submitted within thirty (30) days of the event giving rise to the claim for refund.

6.3. Processing Timeline

Upon receipt of a valid refund request, the Provider shall process the refund within fourteen (14) calendar days. The actual crediting to Your account may vary depending on Your financial institution.

6.4. Exclusions and Limitations

The following circumstances do not qualify for refunds: (i) failure to use the Service does not, by itself, entitle the Customer to a refund if no cancellation request was submitted; (ii) subscriptions terminated due to Customer breach of this Agreement; (iii) where the Customer has exceeded the order limit on the free plan and was thereby prompted to upgrade, unless fraud or billing error is demonstrated; (iv) any fees relating to add-on services, integrations, or customizations, which shall be governed by separate terms where applicable.

6.5. Consumer Rights Under EU and Romanian Law

Customers who qualify as consumers under Directive 2011/83/EU (as transposed by Romanian Government Emergency Ordinance No. 34/2014) may exercise the statutory right of withdrawal within fourteen (14) calendar days of concluding the subscription contract, without providing any justification. The withdrawal period commences from the date of contract conclusion.

If the Customer has expressly requested that the Service commence during the withdrawal period, and has acknowledged that the right of withdrawal will be lost upon full performance, the withdrawal right shall be extinguished once the Service has been fully provided. For ongoing subscriptions, the Customer remains entitled to withdraw within the statutory period; any refund following such withdrawal shall be reduced pro-rata for the portion of the Service already supplied.

To exercise the right of withdrawal, the Customer must communicate a clear statement of intent by email to [email protected] . A model withdrawal form is available upon request.

6.6. Exclusions from the Right of Withdrawal

In conformity with Article 16 of Directive 2011/83/EU and Article 16 of OUG 34/2014, the right of withdrawal does not apply to: (a) services fully performed with the consumer's express prior consent and acknowledgment that the withdrawal right will be forfeited; or (b) digital content supplied upon commencement of performance where the consumer has consented and acknowledged loss of the withdrawal right. As a SaaS product, customers who activate the platform and commence use with full acknowledgment that the subscription term has begun may fall within this exception; notwithstanding, We shall honor refund requests as set forth in Clause 6.1.

6.7. No Applicability of Magnuson-Moss Warranty Act

The Magnuson-Moss Warranty Act (15 U.S.C. §§ 2301-2312) governs warranties for consumer products and does not extend to software-as-a-service offerings. Consequently, warranties and refund entitlements are governed exclusively by this Agreement and applicable EU/Romanian consumer protection legislation. This clarification is provided for transparency and does not diminish any rights afforded under mandatory law.

7. PAYMENT TERMS AND INVOICING

7.1. All fees are quoted in the currency displayed at the time of purchase. Prices exclude applicable taxes unless otherwise stated; the Customer shall bear responsibility for any VAT, sales tax, or other levies imposed by relevant jurisdictions.

7.2. Payments are processed through third-party payment gateways. By providing payment information, You authorize such processors to charge Your designated payment method. The Provider is not liable for errors, delays, or failures attributable to external payment processors.

7.3. Invoices shall be issued electronically. Customers requiring specific invoicing formats must notify the Provider in advance, and reasonable accommodation shall be provided where feasible.

8. INTELLECTUAL PROPERTY RIGHTS

8.1. All right, title, and interest in the Platform, Website, and associated software (including source code, algorithms, user interface designs, and documentation) vest exclusively in the Provider or its licensors. Nothing in this Agreement transfers ownership of any intellectual property to the Customer.

8.2. The Customer is granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for the purpose of receiving the Service during the subscription term. Sub-licensing, reverse engineering, decompiling, or disassembling any portion of the Platform is strictly prohibited except to the extent expressly permitted by mandatory law.

8.3. Trademarks, service marks, and logos displayed on the Website and Platform are the property of the Provider or third-party licensors. Unauthorized use is prohibited.

9. COPYRIGHT POLICY

9.1. Statement of Principle

The Provider respects intellectual property rights and expects all Customers and End Users to do likewise. Unauthorized reproduction, distribution, or display of copyrighted works through the Platform constitutes a violation of this Agreement and may expose the infringing party to civil and criminal liability under applicable law.

9.2. Legal Framework

This policy is informed by the U.S. Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512, and Directive (EU) 2019/790 on Copyright in the Digital Single Market, as well as national implementations thereof. The Provider operates as an intermediary and endeavours to comply with notice and takedown obligations under these regimes.

9.3. Notification of Alleged Infringement

If You believe that content hosted on the Platform infringes Your copyright, You may submit a written notification (“Takedown Notice”) to Our designated agent. Such notice must include: (a) a physical or electronic signature of the copyright owner or an authorized representative; (b) identification of the copyrighted work claimed to have been infringed, or a representative list if multiple works are involved; (c) identification of the allegedly infringing material, including sufficient information to enable location (such as URL); (d) Your contact information (address, telephone number, email); (e) a statement affirming good faith belief that use of the material is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in the notice is accurate and that You are authorized to act on behalf of the copyright owner.

9.4. Counter-Notification

A Customer who believes their content was removed in error may submit a counter-notification containing: (a) the Customer's signature; (b) identification of the removed material and its former location; (c) a statement under penalty of perjury that the material was removed due to mistake or misidentification; (d) consent to jurisdiction of the competent courts; and (e) contact information.

9.5. Repeat Infringer Policy

The Provider maintains a policy of terminating, in appropriate circumstances, the accounts of Customers who are repeat infringers. A Customer shall be deemed a repeat infringer where two or more valid Takedown Notices have been received and the Customer has not successfully contested same via counter-notification.

9.6. No Obligation to Monitor

The Provider does not proactively monitor Customer content for potential infringement. Responsibility for ensuring compliance with copyright law rests with the uploading party.

9.7. Designated Agent Contact

Takedown Notices and counter-notifications should be directed to: [email protected] .

10. DISCLAIMERS AND LIMITATION OF LIABILITY

10.1. The Service is provided on an “as is” and “as available” basis. The Provider expressly disclaims all warranties, whether express, implied, or statutory, including without limitation warranties of merchantability, fitness for a particular purpose, and non-infringement.

10.2. In no event shall the Provider be liable for indirect, incidental, consequential, special, or punitive damages arising from or related to this Agreement, even if advised of the possibility thereof. The aggregate liability of the Provider for any and all claims shall not exceed the total fees paid by the Customer during the six (6) months preceding the claim.

10.3. Nothing in this Clause shall exclude or limit liability for fraud, gross negligence, willful misconduct, or death or personal injury caused by negligence, nor shall it purport to exclude rights that cannot be waived under mandatory law.

11. DATA PROTECTION

11.1. The Provider processes personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation, or GDPR) and applicable national legislation. Our Privacy Policy, accessible on the Website, describes categories of data collected, lawful bases for processing, retention periods, and data subject rights.

11.2. Where the Customer acts as a data controller in respect of End User information processed via the Platform, a Data Processing Agreement may be entered into upon request, delineating respective obligations under Article 28 GDPR.

12. AMENDMENTS

12.1. We may update these Terms and Conditions periodically to reflect changes in law, business practices, or feature offerings. Notification shall be provided via the email address associated with Your account or by posting on the Platform no less than fifteen (15) days prior to the effective date of material changes.

12.2. Continued use after such notice period shall be deemed acceptance. If You do not agree to amended terms, Your sole remedy is to terminate the subscription as provided herein.

13. GOVERNING LAW AND DISPUTE RESOLUTION

13.1. This Agreement shall be governed by and construed in accordance with the laws of Romania, without regard to conflict of law principles. The courts of Romania shall have exclusive jurisdiction over any dispute arising hereunder.

13.2. Notwithstanding the foregoing, consumers domiciled in the European Union may bring proceedings in the courts of their habitual residence, and shall benefit from the mandatory consumer protection rules of their jurisdiction to the extent required by Regulation (EC) No 593/2008 (Rome I).

13.3. The parties agree to attempt resolution of disputes through good faith negotiation before initiating formal proceedings.

14. MISCELLANEOUS PROVISIONS

14.1. Severability. Should any provision of this Agreement be found invalid or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to render it enforceable while preserving its commercial intent.

14.2. Entire Agreement. This Agreement, together with the Privacy Policy and any supplemental terms published on the Platform, constitutes the entire understanding between the parties with respect to its subject matter and supersedes all prior agreements, representations, and understandings.

14.3. Assignment. The Customer may not assign or transfer any rights or obligations under this Agreement without prior written consent from the Provider. The Provider may assign its rights and obligations to an affiliate or successor in interest upon notice to the Customer.

14.4. Waiver. Failure to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision unless acknowledged in writing.

14.5. Force Majeure. Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, or governmental actions.

14.6. Contact. Questions or concerns regarding this Agreement should be addressed to: [email protected] .

15. ACKNOWLEDGEMENT

By clicking "I Accept", creating an account, or otherwise accessing the Service, You confirm that You have read, understood, and agree to be legally bound by these Terms and Conditions.

Document prepared by legal counsel in accordance with applicable European and Romanian law.

Last reviewed: 14 January 2026.